I recently came across this fantastic video of Mike Bracken (ex. Head of GDS and currently CDO at Co-Op Digital) and Tim O’Reily (O’Reily Media).
It’s worth watching to find out more about how design and user research is transforming government services and systems.
It’s also really interesting to hear Mike talk about his current role at The Cooperative Group and the potential for cooperative models for digital services. Think of Uber, but owned by the drivers, for example.