Resources for Running User Research Workshops

Below are a few resources that I have found (and used) from across the web that I have genuinely found useful when running user research workshops. Empathy Maps and User Journeys This is a fantastic post on running empathy mapping and user journey workshops. It also includes some downloadable resources such as the poster below. There…

Not on Your Keyboard ✂ ♫ ☠

You are desperately trying to finish something important, and you have to include an unusual character that’s not on your keyboard. You know like a ¿ or a ©. What do you do? Well, now there’s Not on Your Keyboard. What, you say, is Not on Your Keyboard? Notonyourkeyboard.com lists characters that aren’t on your keyboard and copies…

On Humane Technology

As technology seeps deeper into our everyday lives, it’s increasingly important to make sure that we challenge assumptions about its role in our lives, and the philosophical and ethical issues of technology. Recently, there have been some interesting articles on how technology can be designed to quietly fit into our lives. This technology is described as Humane or…

The Seductive Lie of the Literature of Creativity

The literature of creativity describes the heroic pathways of discovery and invention. You know the stories: The post-it note and Swiffer to the music of Dylan and the art of Monet. These creations form the heart of gripping non-fiction accounts that provide a narrative around the individual achievements and miraculous inspirations that have delivered disruptive new ideas and technologies….

The Politics of Bitcoin – A Reading List

I am increasingly fascinated by Bitcoin, the crypto-currency, and thought it might be useful to begin compiling a list – a reading list – of articles and posts on bitcoin and the distributed ledger Block Chain. Specifically, these articles relate to the politics and social/political implications of the technology. Over the next few days and weeks I’ll…

Redesigning Government

I recently came across this fantastic video of Mike Bracken (ex. Head of GDS and currently CDO at Co-Op Digital) and Tim O’Reily (O’Reily Media). It’s worth watching to find out more about how design and user research is transforming government services and systems. It’s also really interesting to hear Mike talk about his current…

Bookmarked: Report – From Bricks to Clicks

Today sees the release of The Higher Education Commission’s report entitled: From Bricks to Clicks – The Potential of Data and Analytics in Higher Education As the authors describe it, the report: undertakes a review of the current data landscape across English higher education institutions, looking at data collections, learning analytics and the current barriers…

A New Chapter

In mid-March this year I will be starting a new job as Head of Digital at the National Centre for Universities and Business (NCUB). I will be working on a combination of new digital projects and the more corporate web/social media side of things as well. I will greatly miss my colleagues and work at the…

The Evolution of Scholarly and Information Metrics

In my previous role as Head of Scholarly and Library Futures at Jisc, I agreed to contribute a chapter to a new book by Andy Tattersall on Altmetrics (Altmetrics: A practical guide for librarians, researchers and academics) from Facet Publishing. Now that the book is published, I thought it worthwhile posting my piece, in full, on…