I recently came across this fantastic video of Mike Bracken (ex. Head of GDS and currently CDO at Co-Op Digital) and Tim O’Reily (O’Reily Media). It’s worth watching to find out more about how design and user research is transforming government services and systems. It’s also really interesting to hear Mike talk about his current…
Tag: service development
Would I write a book again…?
One of the reasons I thought I’d start a blog again is that I have recently finished writing/editing a book. Library Analytics and Metrics: Using data to drive decisions and services was published in April 2015 by Facet and is the first book I have been involved in editing entirely myself. After having spent over…
benshowers 