Below are a few resources that I have found (and used) from across the web that I have genuinely found useful when running user research workshops. Empathy Maps and User Journeys This is a fantastic post on running empathy mapping and user journey workshops. It also includes some downloadable resources such as the poster below. There…

The WordPress.com stats helper monkeys prepared a 2015 annual report for this blog. Here’s an excerpt: A San Francisco cable car holds 60 people. This blog was viewed about 200 times in 2015. If it were a cable car, it would take about 3 trips to carry that many people. Click here to see the…

So, here we are again. This isn’t the first time I’ve had a blog, although I haven’t managed to keep one going for quite a while. But, it felt like a good time to restart the writing of things that are interesting or annoying me. To restart the posting of things that I find interesting…